Building an enterprise training curriculum for a regional Medicaid health plan

Following its NCQA accreditation initiatives and ongoing organizational growth, a regional Medicaid health plan recognized the need for a standardized learning program to ensure employees possessed the knowledge and skills required to consistently perform their roles while meeting regulatory and operational expectations. Minimal to non-existent training varied across departments, creating opportunities to improve consistency, onboarding, and workforce readiness.

The organization engaged C Suite Assets to design, develop, and deliver a comprehensive enterprise training curriculum aligned with Medicaid operations, NCQA standards, and departmental responsibilities. The objective: a sustainable learning framework supporting employee development, operational excellence, and long-term organizational success.

C Suite Assets partnered with executive leadership, business leaders, subject matter experts, and operational teams to develop and implement a role-based learning program designed to standardize training across the organization.

Activities included:

• Enterprise training needs assessment
• Stakeholder interviews and curriculum planning
• Partnership with assigned Content Owners to design integrated curricula across all domains
• Instructional design and curriculum development of 150+ learning modules across 25+ structured content batches
• Iterative review cycles with Content Owners and SMEs to ensure content accuracy, alignment, and approval
• Expansion of the original new-hire curriculum to support concurrent onboarding and upskilling of tenured staff — optimizing sequencing, modality, and pacing for blended audiences
• Facilitator guides and cohort schedules
• Training modalities: instructor-led job aids, e-learning through developed modules and assessments, and self-led learning through presentation decks
• Knowledge assessments and learner evaluations administered at each learner's final training session, enabling real-time performance tracking
• Active monitoring of attendance and assessment data to support completion and pass-rate targets
• Post-training support and recommendations for ongoing curriculum governance
• A hosted program graduation recognizing participant completion and reinforcing key themes from the training experience

Eleven role-based learning pathways, each customized to the responsibilities of its intended audience:

Our consultants leveraged deep Medicaid managed care expertise and adult learning best practices to develop an enterprise learning curriculum tailored to the health plan's operational and clinical functions. Each learning pathway was customized to the responsibilities of its intended audience, ensuring employees received practical, role-based education that reinforced organizational policies, regulatory expectations, and operational workflows.

In addition to developing the curriculum, C Suite Assets facilitated instructor-led training sessions, enabling employees and leaders to build the knowledge and confidence needed to perform their responsibilities consistently. The health plan received full access to all training content, materials, and administrative systems.

The engagement strengthened workforce capabilities through:

• Standardized enterprise-wide learning across business units
• Role-based training aligned with operational responsibilities
• Improved understanding of Medicaid operations and departmental workflows
• Increased consistency in documentation and process execution
• Enhanced employee onboarding and professional development
• Greater collaboration across clinical, operational, technical, and leadership teams
• Sustainable learning materials supporting future workforce development

Each curriculum was designed to reinforce operational excellence while supporting organizational consistency and long-term employee success.

The engagement provided executive leadership with a scalable enterprise learning program that enabled the organization to:

• Standardize training across clinical, operational, technical, and leadership teams
• Improve employee competency and confidence in role-specific responsibilities
• Strengthen operational consistency across departments
• Support regulatory compliance through standardized education
• Enhance onboarding and ongoing workforce development
• Establish a sustainable training framework that can evolve with organizational and regulatory changes
• Foster a culture of continuous learning and operational excellence

C Suite Assets combines deep expertise in Medicaid managed care operations, instructional design, organizational transformation, and regulatory consulting to develop learning solutions that create measurable business value. By partnering closely with leadership and operational teams, we design and deliver scalable training programs that strengthen workforce capabilities, improve operational performance, and support long-term organizational success.